Radiant Technology is seeking a Field Service Technician dedicated to providing superior customer service and building strong relationships with our customers and team members. This role is perfect for individuals who thrive in dynamic environments that require quick thinking and creative problem-solving. As a Field Service Technician, you will have the opportunity to develop foundational engineering skills, deepen your technical expertise, and advance your career in a field that intersects technology, creativity, and customer service.
Who We Are:
At Radiant Technology, we stand as the go-to experts passionately dedicated to streamlining complex technology solutions. Our drive is to create reliable user experiences that our clients can depend on. This commitment is coupled with a thriving culture of innovation that empowers our employees to pursue work they’re passionate about. Our professional fulfillment comes from embodying our Core Values in every aspect of our business:
- Quality First: We set the industry standard, ensuring excellence is the hallmark of every project we undertake.
- Make a Positive Impact: Our work consistently adds value, transforming our clients’ technological experience.
- Continuous Improvement: We are on an endless quest to enhance our skills and processes, fostering an environment where learning and growth are intrinsic to our operations.
- Set Clear Expectations: Clarity is key. We establish transparent objectives and goals for our teams and projects to align efforts and drive success.
- Own It : Each team member takes full ownership of their responsibilities, prioritizing tasks and executing with precision to deliver outstanding results.
What You’ll Be Doing:
- Identifying and resolving issues in audio, video, control, and networking systems.
- Troubleshooting and escalating programming issues in the field, making necessary changes independently or with assistance.
- Coordinating new customer incidents, problems, and requests via a ticketing system.
- Performing onsite preventative maintenance for support contract clients, ensuring all devices function as intended.
- Conducting research on system lifecycle and assisting customer engagement teams in improving customer experience.
- Providing training to customers on the use of their audiovisual systems.
- Continuously seeking ways to improve and optimize team effectiveness.
Who You Are:
- You enjoy the challenge of finding and solving problems.
- You’re willing to learn, comfortable with technology, and interested in growth opportunities in the audiovisual industry.
- You have a solid understanding of commercial audio-visual signal flow.
- You have strong communication skills and can create clear and concise documentation.
- You can navigate high-pressure situations and de-escalate conflicts effectively.
- You’re self-sufficient, well-prepared, and motivated to prioritize and execute tasks quickly.
- You’re fully invested in providing a superior customer experience and making a positive impact on peers and customers.
Other Requirements:
- A high school diploma or GED.
- Authorization to work in the USA.
- Background checks and drug screening are part of our employment process.
- Clean driving record required.
Benefits
- Radiant offers a generous benefits package including:
- Health benefits including; Medical, Dental, and Vision.
- Company paid Life Insurance.
- Voluntary Term Life Insurance.
- Short-term and long-term disability.
- 401(k) with Company match.
- Paid Time Off (PTO) includes holidays, sick time and vacation.
To Apply
If you are interested in this new and dynamic, exciting job opportunity, please submit your most updated resume today! Please include a current email and active telephone number so we can contact you!
