Managed Services
Radiant Technology takes a holistic approach to your support strategy by focusing nearly one third of our business on your success. Our team of certified support engineers, application developers, data architects, and creative professionals are dedicated to delivering smart airport managed services in a simple, intuitive manner. Whether you’re bridging an experience gap or seeking monitoring and support, our managed services cover your evolving needs. We plug-in resources when and where you need them the most.
Working alongside your team, our dedicated support experts remediate issues before they arise. Proactive updates and management help prevent unexpected issues, providing highly reliable systems.
Dedicated Support Engineers
Radiant Technology takes a holistic approach to your support strategy by focusing nearly one third of our business on your success. Our team of certified support engineers, application developers, data architects, and creative professionals are dedicated to delivering smart airport managed services in a simple, intuitive manner. Whether you’re bridging an experience gap or seeking monitoring and support, our managed services cover your evolving needs. We plug-in resources when and where you need them the most.
Working alongside your team, our dedicated support experts remediate issues before they arise. Proactive updates and management help prevent unexpected issues, providing highly reliable systems.
Our Managed Services Philosophy
Our managed services platform focuses on continuous improvement to provide our customers with deeper intelligence in monitoring and managing the DCMS Ecosystems. Our systems not only monitor Digital Signage CMS and hardware, but also the network, power systems applications performance and most importantly, the data systems that drive personalized and contextual experiences for your passengers. This comprehensive approach goes beyond monitoring uptime and SLA, creating a truly unique experience for the traveler.
A Look at our Comprehensive Solution
Managed services from Radiant Technology are intelligent and proactive. We take a comprehensive look at lifecycle management for your entire ecosystem, ensuring your systems run smoothly now, and in the future. In a reactionary world we stand above the rest in our monitoring solutions.
Core Advantage
Core Advantage from Radiant Technology gives you direct access to our elite team of content specialists, development experts, programmers, and support engineers.
Experience priority scheduling, maximize system uptime, and decrease your total cost of ownership with a Core Advantage managed services program tailored to your unique needs. Our portfolio of enhanced services includes:
- Guaranteed response times
- Advanced exchange program
- Focus sessions with content specialists
- Content design updates
- System monitoring, reporting and alerts
- Remote help desk
- Onsite meeting concierge
Core Advantage by the Numbers
The DXSuite
Airports are evolving rapidly, blending technology with infrastructure to improve the passenger experience. When adopting new digital solutions for complex environments, you need a system and a partner that will help you seamlessly integrate and align your goals with end users’ expectations. Radiant Technology’s Blueprint services are designed to help your digital transformation take flight.
Our objective is to create a user-friendly, automated, and reliable ecosystem that allows you to focus on achieving desired outcomes, rather than getting bogged down by the intricacies of the system.
Our approach is clear: Understand your end users to design and build a transformative system that delivers outcomes to put the passenger experience at the forefront of everything you do.
We begin with discovery to uncover challenges and align goals with cutting-edge audio-video technology that seamlessly integrates digital experiences throughout your smart airport environment.
We dive deep to understand travelers’ needs, paving the way for a digital-first, future-ready facility. Through meticulous discovery, we highlight obstacles and synchronize goals into a blueprint for success. We partner with your team and key stakeholders throughout the entire process, delivering a roadmap that is designed to bring results today with tomorrow’s technology in mind. Together, we’re architecting the airport of the future.